Privacy Policy
Effective Date: 12 April 2025
Last Updated: 12 April 2025
1. Introduction
Healthligence – A subsidiary unit of Akrabhi Softlabs Private Limited (CIN: U72900OR2018PTC029102) (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal and health information.
This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our platform, mobile apps, and related services (“Services”).
By using our Services, you agree to this Privacy Policy.
2. Information We Collect
a. Personal Information
Name, contact details, and professional credentials (for healthcare providers)
Date of birth, medical history, prescriptions, lab results, and other health records (for patients)
Account login credentials
b. Non-Personal Information
Device information (IP address, browser type, operating system)
Usage data (pages visited, session duration, access times)
Cookies and analytics data
3. How We Use Your Information
We use your information to:
Provide, maintain, and improve our Services
Facilitate secure communication between patients and healthcare providers
Store and process medical records in compliance with applicable regulations
Send appointment reminders, updates, and notifications
Perform analytics (using anonymized data)
Comply with legal and regulatory obligations
4. How We Share Your Information
We do not sell your personal information. We may share your data:
With authorized healthcare professionals involved in your care
With third-party service providers under strict confidentiality agreements
When required by law or government request
In anonymized form for research and analytics
Patient Data Responsibility: For healthcare professionals using our Services, you are solely responsible for ensuring that you have obtained all necessary patient consents and authorizations before entering patient information into our platform. Healthligence acts solely as a data processor on your behalf and does not own patient records.
5. Data Retention
We retain your information only for as long as necessary to provide our Services and comply with applicable laws. Upon request, we will delete or anonymize your data, subject to mandatory retention requirements.
6. Data Security
We use encryption, secure servers, firewalls, access control, and regular security audits to protect your data. However, no system can guarantee 100% security.
7. Compliance
HIPAA: For US users, we protect Protected Health Information (PHI) in accordance with HIPAA standards.
GDPR: For EU users, we process personal data lawfully, fairly, and transparently.
Indian Law: We comply with the Information Technology Act, 2000 and applicable data protection regulations.
8. Your Rights
You may have the right to:
Access and obtain a copy of your data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent at any time
Object to processing in certain cases
9. Cookies
We use cookies to improve your experience and analyze site performance. You may disable cookies in your browser, but some features may not work properly.
10. Third-Party Services
Our Services may link to third-party platforms. We are not responsible for their privacy practices. Please review their policies separately.
11. International Data Transfers
Your data may be processed in countries outside your own. We ensure adequate safeguards for such transfers.
12. Changes to This Privacy Policy
We may update this policy from time to time. The updated version will be posted on this page with the new effective date.
13. Contact Us
Company Name: Healthligence – A subsidiary unit of Akrabhi Softlabs Private Limited
CIN: U72900OR2018PTC029102
Registered Office: Plot No K4-113, Kalinga Nagar, Patrapada, Khandagiri, Bhubaneswar, PIN 751019, Odisha, India
Development Centre: AIC–SOA Innovation Centre, Campus 1, SOA University, Bhubaneswar, India
Email: support@healtligence.com
Phone: +91 9937057850